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Frequently questions

This page will help you find an answer to your question

The LED Mirror is the next generation of Mirror and Lighting integration. It can eliminate the need for wall lighting usually found above traditional mirrors and create a more clean and modern look to any bathroom.

No. We do not recommend using a LED Mirror as the only source of light in a bathroom. We recommend having overhead lighting in addition to Lighted Mirrors to create ideal conditions.

Yes. All our mirrors can be installed vertical or horizontal. Make sure to pay attention to the dimensions. Also note that the IR Sensor will rotate as well – according to position of the mirror.

Yes you can! You can install the mirror in the bathroom, walk-in closet, above a bedroom dresser, hallway, in an office setting, hair salon, restaurant or retail store. There are many ways you can implement an LED Mirror in your home or business.

You can purchase LED mirrors on our website www.ibmirror.com

All mirrors are shipped within 2 business days of order date.

Shipping takes 1-5 open days for delivery in North America. Overnight and Express Shipping (1 – 2 business days) are also available upon request and for a surcharge.

Yes, once shipped and processed – you can track your order on-line with the tracking number emailed to you.

International shipping outside North America is available, shipping charges will apply. Please contact us directly

IBMirror.com offers 5 Year Warranty with 100% Confidence Make your life easier with our 5 Year Warranty on all our LED Mirrors. At IBMirror.com, as well as providing innovative solutions to enhance your day to day life, we take pride in the quality and durability of our products. We also know that reliability and peace of mind matters to our customer, that’s why we offer 5 Year Warranty on all our products, from date of purchase. Please keep your invoice as this is proof for the warranty.

The 5 Year Warranty covers all electronic components including LEDs, shaver points, sensors, drivers, ballasts and demisters (anti-fog feature), but excludes any cosmetic damage to the mirror glass. If necessary we will send out replacement components to you immediately, free of charge. These will be provided with easy to follow fitting instructions to replace parts. However if you employ an electrician; any cost incurred will be at your expense. Please contact a member of our customer service team by email to discuss your case: info@ibmirror.com LED Light – Guaranteed for 5 Years / 120 000 Hours

We use the best LED Light strip in the industry and back it up with a 5 year Guarantee. If, within the 5 years of purchase have any issues with your LED light strip/bulbs – please contact us immediately and we will ship you out a new one. All LED Lighting inside the mirrors is easily replaceable. 14 Day Money Back Guarantee We understand that sometimes on the internet you don't get quite the feel for a product as you do when you see it in the flesh so ......If you are not entirely satisfied with your product for any reason after inspection and prior to install please contact us immediately. It is important mandatory return product to us with all the contents and packaging intact within 14 days of purchase and we will offer you a refund or exchange. The original shipping cost will not be refunded, and that the returning shipping cost is on the customer expenses.

Please note: Once your mirror is installed & fitted to the wall we cannot accept returns under the 14 day money back guarantee unless the item is faulty so please check the product suits your requirements before you install! Returned product must be complete, unused and in 'as new' condition (if you have opened the box to examine the product you must have done so without damaging or marking the product). It should be returned with the original box, packing and accessories. To return products, you must inform us in writing, by e-mail to info@ibmirror.com. You will then be informed of the return procedure by e-mail. We cannot cancel/refund your purchase when: You return your product without contacting us first. 2. You return the product without original complete packaging and parts. 3. If you have installed the product For more information please email us at info@ibmirror.com .