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Frequently Asked Questions

This page will help you find an answer to your question

The LED Mirror is the next generation of Mirror and Lighting integration. It can eliminate the need for wall lighting usually found above traditional mirrors, and brings a clean and modern look to any bathroom.

No. We do not recommend using a LED Mirror as the only source of light in a bathroom. We recommend having an overhead lighting in addition to LED Mirrors to create ideal conditions in your space.

Yes. All our LED mirrors can be installed horizontally or vertically. Please refer to the specification sheet of the mirrors for exact dimensions and location of hanging brackets behind the mirror.

Yes. You can install the mirror in the bathroom, walk-in closet, above a bedroom dresser, hallway, in an office setting, hair salon, restaurant or retail store. There are many ways you can install an LED Mirror in your home or business.

It is recommended to use a soft, dry and non-abrasive cloth to clean the products. Avoid using cleaning agents or abrasive material on any type of finished surface.

No. It is recommended to install the towel warmers in the up-right position.

You can purchase our products on our secure website www.ibmirror.com.

Orders are processed and shipped within 1-2 business day of order date.

Ground Shipping generally takes 5-7 business days. Express Shipping takes 1-2 business days (additional charges apply).

International shipping outside of Canada and the US is available. Additional shipping charges will apply. Please contact us for further information.

International shipping outside of Canada and the US is available. Additional shipping charges will apply. Please contact us for further information.

Once processed and shipped, a tracking number will be emailed to you, where you will be able to track your order online on the carrier company’s website.

14 Day Money Back Guarantee
We understand that sometimes on the internet you don't get quite the feel for a product as you do, when you see it in the flesh. So, if for whatever reason you are not entirely satisfied with your purchase, please contact us within 14-days of the reception of the item and we will offer you a refund or an exchange. Please take note of the following:

- Product must be returned with all its content/accessories, and in its original box and packaging intact.
- Once the product is installed & fitted to the wall, returns are not accepted. For all returns and exchanges, the product must be unused and in its original box and packaging.
- The original shipping cost will not be refunded.
- The return shipping cost will be at the expense of the customer.
- A cancellation/refund will not be honoured, if a product is returned without contacting us first.

Inspection upon Reception of the Product
Upon reception of the product, it is very important to inspect it immediately and thoroughly.
- It is important to inform us of any potential damages prior to the installation. Once an item is displaced, installed & fitted to the wall, damage claims will not be warranted.
- You must contact us within 14-days of the reception of the item for a refund or an exchange. Damaged product claims will not be warranted beyond the 14-days claim period.

At IBMirror.com, as well as providing innovative solutions to enhance your day-to-day life, we take pride in the quality and durability of our products. We know that reliability and peace of mind matters to our customers, that’s why we offer a 5-Year Warranty on most of our products, from the date of purchase. Please keep your invoice as this will serve as your proof for the warranty.

LED Mirrors: 5-Year Warranty on all electronic components including LEDs, shaver points, sensors, drivers, ballasts and demisters (anti-fog feature). If necessary, we will send out replacement components to you immediately, free of charge. These will be provided with easy-to-follow fitting instructions to replace parts. However, please note that if you employ an electrician, costs incurred will be at your expense. Please contact a member of our customer service team by email to discuss your case: info@ibmirror.com.

LED Light – Guaranteed for 5-Years / 120 000 Hours
We use the best LED light strips in the industry and back it up with a 5-year / 120 000 hours Warranty. If, within the 5 years of your purchase you experience any issues with your LED light strip/bulbs, please contact us immediately and we will ship you new replacement parts. LED light strips inside the mirrors are easily replaceable.

Towel Warmers: 5-Year Warranty on electrical functionality of the products.

Shower Trays: 5-Year Warranty on the overall functionality of the products

Vanities: 1-Year Warranty on mechanical functionality of the products.

Physical and cosmetic damages to LED mirrors, towel warmers, vanities and shower tray, including claims as a result of incorrect installation or mishandling of the products and its accessories, are not covered by the Warranty.

Please communicate your inquiries/claims via e-mail at info@ibmirror.com. Our Customer Service team will review your requests/claims and get back to you with the subsequent steps. For additional information, please do not hesitate to contact us by phone at 1-855-444-9333, via email at info@ibmirror.com or using the live chat system on our website @www.ibmirror.com.