Home

Warranty

5 Year no question warranty

We offer a 5 year warranty on all our product parts from the date on your invoice.
Please keep your invoice, as this is proof of warranty.

14 Day Money Back Guarantee

We understand that sometimes on the internet you don't get quite the feel for a
product as you do when you see it in person,so ......

If you are not entirely satisfied with your product for any reason, return it to us with
all the contents and packaging intact within 14 days of purchase and we will offer
you a refund or exchange.

Please note that the original shipping cost will not be refunded, and the returning
shipping cost is at customer’s expenses.

To return products, you must inform us in writing, by e-mail . You will then be
informed of the return procedure by e-mail. You are responsible for the safe return
of the products to us. You are advised to retain proof of posting.

We cannot cancel/refund your purchase when:

1. You return your product without proof of purchase
2. Without original complete packaging and parts
3. If you have installed the product

YOUR GUARANTEE:

We offer a limited 5 years guarantee on all our product components from the date of
your purchase.

The guarantee covers all electronic components including LEDs, shaver points,
sensors, drivers, ballasts and demisters, but excludes cosmetic damage to the
mirror glass or frame. If necessary we will send out replacement components to you
immediately, free of charge. These will be provided with easy to follow fitting
instructions however if you employ an electrician any cost incurred will be at your
expense.

Please contact a member of our customer service team by email.

RETURNS, REFUNDS & DAMAGES:

Your satisfaction is our priority. If you are unsatisfied with the mirror after you
receive it, please contact us immediately.

At Paris Mirror we professionally package our mirrors to ensure safe delivery to you
and therefore damage rarely occurs during shipping.

Please check immediately upon receipt for any damage or defects, any damage must
be reported to us within 7 days. Late reports of transit damage cannot be
compensated for regardless of the date of installation of your mirror or cabinet.

We may request photographic evidence of the damage to your item prior to sending
a replacement.

1. You must inform us by email, within 5 days of delivery of your intention to return
the item.
2. Unwanted goods must be returned in a fully resale condition and complete with
original packaging.
3. If you have opened the packaging to examine the product this must be done
without damaging or marking the product.
4. The returning item is your responsibility until it reaches us. We are not liable for
any damage in transit or loss of your parcel. We cannot provide a refund or
exchange on items lost in the post or damaged in transit on return to us.

The shipping costs and return are charged to the customer